Ovo are possibly the worst company I have ever had to deal with in my life. They are ridiculously incompetent, lie to you over the phone and as their call canters are abroad there’s no traceability or accountability for their advisors just reading from a script and never understanding the problem let alone dealing with it. They send engineers out to wrong addresses for the wrong job - then they can’t change your meter as they have the wrong barcode. Even though you corrected your address with them 3 times and they’ve told you it’s updated. The call centre transfers you from one advisor to another without handing over your information so you have to repeat your circumstances & information constantly. Oh, if you have the audacity to want to change a pay as you go meter to a smart meter they will firstly tell you it’s a smart meter if it’s pay as you go, then transfer you to Boost, telling you it’s Ovo, then Boost will argue with you that you don’t have an account, then tell you that you have a problem and will not tell you that they work for another company until you’ve had half an hour of feeling like your banging your head against a brick wall. No one can deal with the issues because they can only read from a script. It’s a disgrace. They don’t know what to do or how to deal with people. They can’t even stick to an appointment that you take AL from work to accommodate. Biggest mistake of my life was choosing these imbeciles.