Appauling service all round, I was moved to OVO from SSE earlier this year, the App was bad then, it has since become far worse. yesterday I attempted to top up my electric via the app (website is useless it just says we have an app go there) it used to take 20 attempts at paying before the app tells you its logging you into the app (shake my head) yesterday things were working on the first attempt i was hopefull, failed to process my payment, retried, failed. Once more for luck "you have insufficient funds" turns out OVO didnt take the money but my bank has over 50 pounds of pending payments with them, which i will get back into my account in 4 - 5 days whislt still being in emergency electric on a smart meter which costs you more. This is commonly know as Extortion. Called up spoke to someone i could barely understand who would speak to thier manager about this, 2 miniutes after waiting the call ended. oh and the live chat is down due to high amounts of calls they are recieving. Appauling service as stated before, but nice to see OVO spending thier time on twitter virtue signaling all forms of identity politics and not providing a reasonable service.