Whatever anyone does please do not go with OVO energy !!! This issue has been going on for 2 months. We were originally with SSE which was fine and then moved over to OVO without our consent, this was apparently because OVO brought SSE but was the first we had heard of it. Since moving to them we have had nothing but problems.. we can’t top up manually or by the app so are now -124 in credit. We called multiple times for months now stating the issue, OVO said they would send engineers out 3 times and they did not come out, the last time we were told they have no engineer appointments til December 😕. I have came home today and have no electric so sat in the dark unable to do anything, we have called them and they just keep asking the same questions and telling us how to manually top up which doesn’t work. They are rude on the phone and laugh when you tell them the issues. Currently waiting for an engineer to come out which is going to be 3-4 hrs time. Just wanted to warn people how bad this company is. I will be leaving as soon as the issue is sorted it’s been nothing but stress. They also just hang up on you all the time and it takes ages to speak to anyone so please avoid at all costs. Was promised engineer between half 6 and ten 30 It’s now 11:12 and still sat in the dark. Bloody joke.