Total failure to help when they are at fault Having an OVO account has been really painful. They made a mistake and took money from us in error. Accidents happen, no problem. The problem is, we cannot get it back! I have called them every week or so for months and always end up in the same circle with their support agents. They seem to try to help but also seem like they cannot. Sometimes they create a ticket, sometimes they update an old one. Each time, they say the previous person made a mistake and it'll be alright this time... Well, we're still waiting. We just need a simple refund, it's not a big ask. It's our money and it's only fair we have it in our account and OVO don't have it in theirs. Next, we'll have to escalate to the Ombudsman. All for what could have been resolved in minutes with the right procedures. I really cannot recommend anyone joins OVO, shame :(