Ovo is by far the worst energy company! I have been without the proper use of my gas for nearly 7weeks now! Since they installed a new machine it took them over 4weeks to register which machine they installed for me and then I still cannot top up because they have registered it wrong! It's incredible how they say u are priority if u are old, have baby's, mental health etc yet I have these and still I am left to boil water everyday to wash in a bucket for me and my family and unable to use the stove, it's been freezing cold at home everyone is now sick and I am sick to death of talking to whatless foreign workers who clearly don't have a clue what they are doing and just passing me on to the next. I cannot even change my suppliers because there's a fault that ovo has made which is why I cannot top up gas. They refuse to correct this fault and am leaving me with only emergency credit here and there to use and by now it's charged me loads for this emergency credit. I waited 6hours today to be told they don't no what happen to the technician then was told another appt was booked to wait tonight further up to 4hours which leads to 9:09pm!! No one has turned up and the lines are closed👏👏👏