I am waiting for an engineer to fit a mains isolation box so the electrical work on my new kitchen can be completed. Phoned on 24 October and they gave me a date of 23 November for engineer. They cancelled that saying no availability. Phoned again and they gave another date of 5 December. Within hours that was cancelled. Phoned again gave a date of 8 December. Cancelled. Given a date of 18 December. Cancelled. This is ludicrous. What gets me is they have taken £163 out of my account for this to be done and I have no firm date for an engineer so they have my money but I have nothing. 2 complaints put in which they said I would hear from complaints department within 3 working days. That was 6 days ago. Still need my isolation box fitted. I am a pensioner and this has become very stressful for me as it would for anyone.