This is the worst company I have dealt with in my life for energy. Insanely terrible billing system, calculations on the website showing "Total Charges vs Total Payments" for each period which in some cases are different than the actual bill when you download it, I'm trying to move my account to Octopus Energy, and I can't as the bill needs to be cleared, which I have done, but then they didn't move the account, and so the energy bill increases, and I can't move it. So I make contact with them and get their whatsapp chat system with an AI bot who passes it onto a human, I think, who then proceeds to threaten me by saying that Ovo shares information with credit agencies. It's an absolute disgrace. I will be making a complaint to the Ombudsman if I do not resolve the issue soon and move away from them.