Never again will i use or recommend this useless company. They keep sending different account numbers for the same mpan electric meter. They somehow got my sons name and started billing him at our address, even though he has never had an Ovo account and doesnt even live in this country. The customer service is non existent, they are the most incompetent energy company i had ever used. Octopus energy is far better and easier to use and deal with. Ovo are a rip of merchant who constantly harass their customers with wrong bills and wrong information, then claim they dot know how it has happened. YOUR ADMIN IS USELESS THATS HOW!