Still on payg meter. electric key not registering at paypoint so can not top up . Spoke to someone on Friday and they generated a code for me to get new key. Was told to wait 3 hrs before using code . Went to 3 paypoints to get new key the third one had a key they put it in their machine I gave them the code and it wasnt recognized. Too late to call customer service back as it was after 6pm. Called again Saturday morning waited over an hr no response. Spoke to the bot who told me they couldn't generate new number cos I still had electric and we are not an emergency .I am into my emergency credit and have less than 2pounds left. We will probably go off supply today and customer services will be closed by the time it runs out which will then be an emergency. So I will have no heating or electricity til I can get through to the tomorrow. This is the 3rd time in 6months we have had trouble. We were 3 days without gas back 2montjs ago and my husband is diabetic. I am not going over to a smart meter which I think is why all the problems are occurring.