This company needs to get their act together before they end up with thousands of law suits against them. Untrained very unprofessional- get a manager in there to shake everyone up. Their telecommunications skills are pathetic because they don’t know what the heck is going on with their customers. My mother passed away last March and the bill keeps coming in her name months after changing ownership. This is totally unacceptable. I paid the electricity bill back in September and they finally cashed the cheque in early November this year. With a little over payment do you think they have returned the money- absolutely NOT. Beware of this Company for your own sanity.