My Son is a vulnerable adult, with disabilities. Most companies would make a note of this. Remarkably disorganised company. Transition from SSE to OVO. No show engineers Engineer rude and aggressive manner. Two smart cards one email with new pan number. ! Which one to use to top up. No one to speak to! Online chat. Told one Pan number was valid. I asked were they positive Yes! Erm! No it wasn't. So still not able to top up. Tried app, each time I typed my email. It repeated only the first letters. Couldn't resolve it. Very long waiting times on telephone. Extrenemly frustrating. Extremely upsetting, extremely, infuriating! I have informed them that my Son has had to leave his own home to stay with me, because of not being able to resolve their ongoing agonising bad management. Most unhappy customer