Stay away from this company if you don’t want to end up depressed! They’re rubbish, I made a complaint against them to ombudsman about a debt I had no idea I was accumlating, investigations were done and they sent me an apology letter, I’m currently on pay as you go, but each month they send me a bill claiming I’ve over used on my pay as you go. How does that even happen??? I buy my own electricity each week, I keep an eye on my meter, I’ve never used an emergency credit or whatsoever but for some reason they still manage to charge me over £60 claiming is for daily usage charges. And the customer service staff I spoke to sounded very dumb, I had to repeat myself over 10 times, it’s given me high BP so I just chose not to chase this anymore, meanwhile I’m keeping evidences for when I would need to make a compliant again or go to court over these debts they’re causing me!