They are refusing to fix my meter box, it's broken due to the stormy rainy weather and got water damage. They say it'd my cards problem. It is not. They keep giving me codes for new cards, waited the right amount of time, and the codes never work. Constantly on the phone to them to try and fix my situation. Some have hung up on me or transferred me to someone else because they don't know what they are doing, even though I remained pleasent in manner. Been nearly a week without gas = no heating, no hot water and can't cook. Changing provider!!! Worst company ever. AVIOD AT ALL COST!!!