If I could score-0 I would, disgraceful customer service, they havnt a clue what they are doing Advisors need training, chimps could do better, left me with no heating or water over Christmas, all due to their incompetence, 3 of their engineers who visited my property all said change suppliers ovo are the worst!!! That's great confidence giver, took 8 days to speak to someone e, no one responds, they give a 24 hr phone line , which when you call states they are closed, made 4 complaints , noone has ever got back to me,,, changed to octopus,, English call handlers that know what they are doing and good customer service,, if you are with ovo get out Now!!