Absolutely disgusting company and Absolutely useless advisors. All day today 10/1/2024 I have tried to help my elderly neighbour who has no electric cause there is a problem with your key(2nd in a week) and your machine in his flat. Your staff barely understand English and can barely speak it either. Was told an emergency engineer was coming out but couldn't be bothered to turn up. Spent over 3.5 hours on the phone where your advisers contradicted each other countless times. Finally got through to a manager who was as useful as a chocolate fire guard. At the end of it all you didn't do a single thing to help him out. His social worker was told his account didn't exist with you. While I was on the phone to the manager who said the opposite. And at the end of the day my neighbour in the highlands of scotland is still without electric meaning he has no heating either. Absolutely joke of a company who based on today don't care about there customers. I went onto Google to speak to someone out of hours. Who then contradicted what we were told earlier in the day. You should be ashamed of yourself. By far the worst customer service I have ever experienced.