If I could give this company 0 stars then I would! We bought our house and there were a lot of bills in the post box as the house had been vacant for nearly a year. I called ovo to let them know that we had bought the house and that the bills were nothing to do with us which I was told would be no problem, I gave them metre readings etc. I then received more bills in the post a few weeks later so phoned again to explain the situation. This then happened again, but this time it had my husbands name on it! I called them again to explain and also find out how they had got my husbands name, I was told it was a third party that had set the account up with his name and possibly through the estate agents. The man was helpful and helped me sort the account out by cancelling it, he also explained that as there had been a debt against the house that when we tried to switch our previous supplier over from the old house to the new, it hadn’t worked so we had been supplied our energy by ovo and had to pay that bill. I paid up the bill from the day we moved in to the current time and then set about switching to the other supplier. I also set up 2 separate complaints and then got a call from the complaints team to say everything was sorted. I thought everything had been dealt with until I received another bill in the post with what looked like half of the original amount, no explanation? I have now just had a bailiff at my door. Luckily, I kept all of the complaint information, had photos of all of my metre readings which were dated, all of my house owner documents etc to prove that we didn’t owe any money. I cannot believe the amount of stress this awful company has caused us in a time which should have been exciting! If you’re thinking about going to this supplier, DONT! They clearly don’t listen and it looks as if I’m not the only one that’s had issues with them. Good riddance, OVO!