I have Been with ovo for many years and never changed supplier because they used to be so good. Not so now in the past couple of years...I've had an absolute nightmare with them. One manager said I'd made 17 complaints since 2021. I said "that shows how completely incompetent you are!" I said I'll keep making complaints until u get it right. I applied for the support package. Should've had a heated blanket sent out by now as it's over the 6weeks. Have had to chase it up today. Advisor said mattress topper I said I already have a mattress topper my application was for a heated blanket. .I could go on forever the list of things I've had go wrong. One of the advisors called Peter Versailles has got to be the worst human I've ever come across. He was massively abusive.. My contract ends June 4th I'll be going elsewhere! If I leave now it'll cost me 150.00 Disgusting way to treat a disabled pensioner