Not even worthy of the one-star rating but had to give it to be able to submit. They have got to be the worst energy company in existence. They have no customer service, no empathy, no sympathy and very little understanding (if you do eventually get through most of their operators do not have English as their first language and are clearly reading from a crib sheet. They are inflexible, rude and difficult. I was threatened with legal action - I cancelled my direct debit as I refused to pay their 200% unjustified hike in their charges. Everybody should avoid this company at all costs! If you chose to have them as your supplier, don't say you weren't warned!