Very dodgy and suspicious company. Bad customer service. They closed and change my account without giving me any notice and reason why. When I asked for any answer, they can not give one, very suspicious. Last 25th Dec 2024. we moved to our rented property and started our energy with OVO. It was ok at start, paid our first bill in Jan without problem. Come Feb when dodgy things started happening. First, I’m unable to access the OVO apps to see my electric and gas bills in real time, second my OVO online account is giving me problem when I try to access it and thirdly I just received a letter and bill from them not address to myself and with a different account number. When I rang the customer service to query this mess, I was told that my OVO account has been closed since Dec without informing me and I was also told that there are 3 accounts numbers/names currently associated with our rented property - my name, the housing association and the no name account. Very confusing indeed! The customer service guy was not very helpful at all and was rude. Now, I just wanted to settle everything, pay and just get done with it but unfortunately, it did not happen. I wanted to pay the bill but the guy is unable to help me with that, he wants me contact the housing association to let them know what’s happening with the mess that in the first place I did not create and tell the housing association to call OVO. The guy was very unhelpful and has a bad customer service and just hang up the call. It’s a total waste of my time and effort. I can’t wait to end my short time with OVO to avoid more stress and grief. If I can only give -100 for feedback for their service, I will give it to them. Very unhappy and unsatisfied with their overall service.