The worst company I've ever dealt with. We joined OVO in November 27th and have called OVO with no less than 7 issues including broken meters, incorrect billing, tariff issues and more. Not one issue was dealt with professionally and resolved. We have now switched to octopus energy and what a breath of fresh air. OVO energy customer service advisers were unprofessional, rude, unknowledgeable and untrustworthy. We were passed from person to person kept on hold for long periods of time and talked to like children. In total we spent a lille over 11 hours on the phone just to find out how much credit we had. We ended up changing to monthly direct debit because OVO couldn't understand our problem. Then we received a bill for our pay as you go use even though we are about £90 in credit. Now we are with octopus we are still trying to sort out OVO and there inept advisors. We had missed engineer appointment's (that I had time off work for) which they blamed on other people and didn't take accountability for. This is a brief overview of the appalling service as it goes much much deeper. The response to this complaint will no doubt be a generic response asking for more details when they have access to everything they need just by looking up my name filled by an apology for my experience that they don't mean. In summery don't bother going with OVO if you want expensive energy with appalling customer service.