Called OVO, phone line crackling so badly that I couldn't hear the lady speaking. Her inability to understand English was evident. She could barely speak English, no matter dealing with my Smart meter problems. My solar panels are not linking, so energy costs have doubled for over a year. She stated I'd used over £50 in 14 days...my normal bills are approx £460 per year in Electricity. I monitor my smart meter, noted they were charging 10p per hour, rebooted, went straight down to 4p. Now I have to take photo's, sent in meter readings, now state the smart meter isn't reading the main box. Have complained for over a year, now referred them to Ofgem.