Terrible customer service, they don't know what they're talking about, don't know what they are doing, every time you ring you get a different answer, hours of time wasted on phone or their online chats, I wouldn't give them a one star. Avoid at all costs, they are bare faced liars promising delivery of a card the next day, to be told on the next day we can't do that, the card arrived over a week later, no gas because of it. No apologies absolutely shocking, they need to be gone, I'm a calm person but even I ended up shouting down the phone to them as they don't listen!!!!!! I've reported them to ofgem, the stress they have caused is unacceptable.