Halelujah ! At last , after the most awful miserable stressful experience we have left this awful crooked company. We were transferred by SSE ,no choice, we had nothing but rip off bills. We submitted a reading each month on their designated day and yet still had an estimated bill. No amount of phone calls or letters would change the amounts and always more than we used. It went on for 18 months trying to sort it out, we were abroad for three weeks in May 23 yet apparently we owed £255. if we didnt pay they would send bailiffs to the door. Everything except the fridge freezer was switched off. We paid , never got the money back even on our final bill we owed them money we were overpaying always. Avoid this company .Do not even risk it. They will be investigated down the line, for certain. do not touch them with a bargepole!