I have renovated my flat and installed a gas boiler. OVO Customer Service's waiting time to install a gas smart meter was approximately 4-5 months. Now you need to explain how I can wait 4-5 months in winter for heating and hot water. I decided to call them again and provide fewer details but specify that it was an emergency and that I needed gas supplied to my flat ASAP; this time, they raised an emergency and offered to create a gas account in 3 working days and send an engineer in 17 working days, so basically a month without heating or hot water; how this could be legal or acceptable. It is winter, and there are four degrees out there, and this company leaves customers without hot water and heating. Unacceptable.