Absolute dumpster fire of a company, I was forcibly migrated to Ovo when they bought out SSE and had my Economy 10 account transferred to Ovo. Since September lat year they have had my meter set to Economy 7 off peak times but switching my devices based on Economy 10 times, meaning I am missing 3 hours a day of cheap electricity, being overcharged for my electricity and could not use my heating correctly all winter. This has been through the Ombudsman service and still they refuse to resolve the issue. They have lied (I have proof) to me, the ombudsman service and to other customer sin the same position (I am currently aware of 100+ with this exact issue). Customer service is non existent, emails go unanswered, phone calls are not returned and the buck is just passed to someone else with a different job title each time without anything actually being done. It is so bad that I am now taking legal action against Ovo for breach of contract, as advised by my solicitor. Ovo have been aware of this issue for HALF A YEAR and deliberately choose to do nothing about it despite over 50 emails, phone calls and letters from myself, an Ombudsman ruling that they are at fault and legal action commencing. If you were considering becoming a customer of this company for any reason, DO NOT! Go and read the Ovo forums if you wish to corroborate what is written here and see for yourself what kind of 'company' this is.