I have never, ever dealt with such an incompetent, lying, deceitful company in all my years, and I aint no spring chicken !!! Transferred to this bunch, even mentioning there name makes me ill, in September 23 from SSE. After 5 months of continual non reply E mails, phone calls, no promised reply phone calls I actually received a bill, yes a bill. They had been collecting my extortionate monthly direct debit since September but were unable to produce a bill due to " Billing Department Difficulties" . Luckily I had noted precisely what I had used and what I was due. Funnily enough, after moving to a different supplier this week they produced 5 months of bills, absolutely beggars belief.Now, after the switch to a new supplier I have received an E mail from this lot saying I have cancelled my Direct Debit and to re-instate it !, think not. After a discussion with my bank, turns out it was this shower of idiots cancelled it !!!! Could this be a ruse so that my credit monies are not paid back to me in 10 days as stated because they have no bank details ? I have E mailed the facts to OVO and advised them to think again very carefully, I am employed as an official in a Court of Law and they have until the 15th of April to refund my credit or battle will commence, please please please, anyone reading this or indeed any of the comments on this site, steer well clear