I only gave one star cos had to this company’s customer service is appalling they do not help in anyway. I’m constantly in debt with them cos of the high payments and when they said I had to go on a pay as you go meter it never got installed, they even sent me the card and a man came round and done something else. They send letters saying I’m being sent to the debt collectors I call their help line and they put me on hold about 5 times and then offer me to pay more a month on direct debit which is why I’m calling them because I can’t afford what I’m paying in the first place. I want to switch but I’m constantly trying to pay them off. Once I rang after holding for an hour got cut off twice and had to start again and young stupid staff that obviously don’t know what they are doing Just got me in frustration and tears and they put phone down on me