I have spent 2 years relentlessly dealing with this appalling compnay over their billing system issues. I told them 2 years ago that the app was registering the readings but not billing me. I contact them religiously and they did nothing. They finally admitted they had a system error and was still unable to bill me but said not to worry we will sort it all out. 2 plus years on the sort it and send me a bill for £2000 give or take. I called the help centre… that’s a joke, I was given 6 days to pay. Clearly that wasn’t going to happen. I wanted some kind of compensation for all the upset and stress. I was offered £150 when I told them this wasn’t deemed reasonable they took the offer away. Now? As every little helps I went back and said I would accept but not happy. They agreed to give me the credit. Then I couldn’t find it. I contacted them again and they said they’ve added it. 2 days later I get another email, we will add it today. Still nothing. When I then complained they came back with, well as this is t resolve ing the issue we will take back the £150 credit. Funny that…. They can find a way to email and take something from me but couldn’t find the time to show or prove that they had paid it in the first place. After all it didn’t show on their wonderful app. Their way of dealing with their customers is clearly nothing short of disgusting.