I recently moved into a new residence and discovered that OVO was the current energy provider. As I had a prior relationship with another supplier, I decided to transition my energy services to them. A few days later, I received confirmation of the switch and an email from OVO with an invoice for the outstanding balance, indicating a 14-day payment window. Surprisingly, three days after receiving the invoice, I received a phone call purportedly from OVO, urging me to make immediate payment. I explained that I was at work and unable to engage in phone conversations unless they were urgent or essential. I assured them that I would access my account and settle the payment the following day. The individual on the other end responded in a discourteous manner, insisting that the payment could be processed over the phone in a matter of seconds and demanding immediate action. I declined, expressing my reservations about the caller's authenticity and my preference for handling financial transactions through secure channels. Additionally, I emphasized that the invoice clearly stated a 14-day payment period, and it had only been 2-3 days since its receipt, not understanding reason for the call.