I just paid my Electric bill to a robot person. £86. For two months usage in a sheltered accommodation where I live by myself where I turn off every plug and is out nearly every day how they justify the price is scandalous. The fictional price they come up with really grates me. I don’t have a Smart meter. A meter is stored in an out building along side other residents meters. The lady on the phone actually lied to me. Profits these companies are making and ripping of their consumers is disgraceful. So in my mind, am I happy No I am not! I hope a member of Ovo addresses this issue.