Ovo is a joke, I got into a situation where I can’t pay for my bill, they got the debt collectors in I spoken to the company, I said that I can pay £50pcm and they contacted ovo, they agreed then canceled the debt collectors. When I was going to pay £50 they wanted £225 of me and I don’t get paid that much, so tried to say that I couldn’t afford that, they didn’t like it and said that they have to go back to the debt collectors, haven’t heard anything of the debt collectors but have had bill showing they have put more money on my bill and I haven’t been using much electric and gas. This has really stressed me out! Going to contact the debt collectors myself and explain everything to them. If you ever see yourself having a letter off ovo saying that they are your new electric and gas supplier, leave stray away.