This company is a joke. If I could give a negative score I would. My daughter has moved into a new flat in London and has no electricity. She requested a key for her meter and was told they would send it out immediately. After nine days they eventually admitted that they had not sent it but would send an engineer to do an emergency top up. The operator also said they would bring her a key. The engineer turned up and was a smart meter fitter, unable to do a top up and with no key. Total lies and incompetence from their operators. Today they say she will have to wait three days for them to send her a key they originally claimed they sent ten days ago so we have had to check into a hotel for the night. Hang your heads in shame ovo.