I phoned to pay an outstanding payment whilst the property was vacant and asked if they could send an electrician to the property to extend some sheathing around wires to the meter as my electrician said they were potentially dangerous. The woman said she had arranged for their engineer to go to the property that Friday! Great I thought, finally! I phoned Thursday to check that the engineer was still going as I'd booked time off work to let them in...turns out the engineer hadn't been booked in and they weren't going to tell me either...I could have been sitting waiting for hours at a substantial cost to myself...I've had enough of these bull shitters, if it's nothing to do with them making money they will tell you anything to get you off the phone even if it means leaving an issue potentially dangerous. They couldn't even call me to let me know.