If you value your sanity DON'T USE OVO Please don't put yourself through the stress of signing up with Ovo. Dont even bother calling to enquire about signing up. I did and I have lived to regret it. I made a simple phonecall to ask what the costs would be if I signed up with ovo, and then very clearly said I was going to discuss it with my current gas and energy supplier. Next thing I know Ovo have requested to move my account over without my permission, and started sending me welcome letters and bills. I have called 13 times to try and resolve this issue, I have written countless emails. I have had numerous WhatsApp conversations with them, and it's got me nowhere. Four months later and I am now receiving bills from both my current energy provider AND Ovo (unsure how that's even possible) as well as debt collector letters for the bills I refuse to pay to Ovo. It's verging on harassment. If I can help anyone at all, please, please find a different supplier. Ovo will give you nothing but a headache.