Cutting a TWO YEAR saga into a very abridged version - made a complete hash of setting up my electrical metre (gas was fine) and went though them contacting me all the time for photos of the metre often by different people. Head of customer service involved and then was palmed off to around 15-20 people. Went to ombudsman - took a further 6 months. By the time it was sorted I left the property. Fast forward got a letter from debtors saying I owed them money - OVO never EVER sent a bill for this meter. Odd how debtors could though…? Fast again get a text after TWO YEARS saying I owed them 40 quid. Complained again - IGNORED it and just emailed me the bill. Woeful, immoral bunch of ill informed waste men in this company. I would 100% recommend avoiding this sham of a business who have the people skills of Jack the Ripper. I have ALL evidence should anyone wish to see it for clarification. Avoid. I’d give 0 stars if I could. Absolutely woeful people