STAY AWAY! So unorganised! I spent the time to sign up and set up direct banking etc. I received numerous emails confirming my active account and also the registration of my Life Support Device. A few months later I got a huge bill from AGL and not OVO as I expected. I ran OVO to say "hey what's up?" I was told that they had needed to do a visual assessment and therefore they didn't do the connection. No email to tell me, they just dumped me as a customer. Its a unit block so everything is open and access is 24/7. The electricity service was existing so their logic for the assessment didn't even stack up. I told them that I had been relying on the Life Support Device being registered for obvious reasons but they still had again no answers as to why this could happen and why they so easy let customers go without sending an email or picking up the phone. I ended up ringing back AGL and they signed me up start away and guess what? No Visual inspection required. OVO not worth time time and frustration!