1) I had an incredibly frustrating experience with OvoEnergy this morning when they called me at eleven thirty-two. I did not appreciate this unsolicited call, especially as I was in a public place and unable to talk. Despite explaining my situation, the representative completely disregarded my words and insisted on asking me questions, pushing me to go through a data protection process. 👀 😈😡👎💶 2) When I explained that I was in a public setting and that sharing personal details in such an environment is not something I would do, she questioned why I couldn't proceed. I found it unacceptable when she asked why I was sending my meter readings by email, which I've been doing for the last twelve months since they took over my accounts from SSE. This is my preferred method, and it’s none of their concern how I choose to do it. 👀 😈 😡 👎💶 3) On top of that, they were pushing and forcing me to create an online account and to use their app, which is not compulsory. I will not be put into one. After the call, I phoned them to complain about the way I was treated. I was made to wait for nearly an hour and a half. When I started raising my voice out of frustration, they raised their voices back at me. I’m not the only one doing this; there are millions of other customers who are just as frustrated and have also expressed their anger. OvoEnergy doesn’t seem to like what they’re being told. If they did, they wouldn’t have treated me this way this morning. 👀 😈 😡👎💶 4) Their behavior, including the removal of payment methods like giro slips and taking away the winter home discount, shows a complete lack of consideration for real customers. OvoEnergy is a spiteful, wicked, and evil company, full of nonsense. When I brought these issues up, they clearly didn’t want to hear my feedback. They were barking orders at me with instructions about how to be their customer, and it’s unacceptable that they choose to cut off the conversation instead of addressing customer concerns, especially when I only raised my voice slightly. This company needs to learn to listen to its customers and take their feedback seriously. 👀 😈 😡 👎💶