**Extremely unprofessional company - DO NOT RECOMMEND!** I strongly advise against using this company's services. We had an issue with an incorrectly billed electricity and gas bill for a house we had already moved out of. The issue was resolved with the help of Citizen Advice, and a representative from this company confirmed via email that we owed nothing and that the bill had been canceled. Yet, two weeks later, we received another letter with the same bill demanding payment! We have proof that we were no longer living at the property during that time, but the company continues to send unjustified bills and completely ignores the previous resolution. This has been not only a waste of our time but also incredibly stressful. Instead of resolving the issue, the company has been harassing us with demands for payment that we do not owe. Totally lacking in professionalism and responsibility. I would not recommend this company to anyone who values peace of mind and proper customer service.