I have had a terrible experience with OVO and have decided to leave them My direct debit increased from £30 a month to £108, I was told there has been a price increase of %10. My bills ae roughly £30 a month Because I live alone and use only my fridge freezer. I wash clothes once a week and use the hot water once a week, my bills in the winter are about £70. I asked then to reduce my dd and they got it down to £72, I cancelled my dd and said goodbye, I asked for a refund of my money they kept and said there is a hold on my account, I checked my balance 2 days ago and it was £92 in credit, Today it is £45. I have used £45 of electricity in 2 days according to Ovo. I am appalled at the way they have treated me, a pensioner, I have already lost my winter fuel payment. I will never recommend them to anyone, nothing but trouble and causing me a great deal of anxiety, A shameful company who keeps your money in their bank. I am so very upset about this situation. Never join them. The say that you can adjust your direct debit online so I tried to do that. I couldn't get the payment down from £108 but had to put in a value between £108 and £2000. Unbelievable!!!