1) I am writing to express my own frustration with Ovo Energy, which I consider to be a vile, evil, & spiteful, & arrogant two-faced obnoxious energy supplier. They mislead customers by promising savings when switching to fixed-term contracts for twelve months, failing to mention hidden exit fees for leaving early. 2) They are driven by greed, focusing on getting customers to sign up without making it clear that their staff earn bonuses for each signup. Many customers don’t realize this, & it’s unfair that they profit from customers' lack of understanding. They show no concern for individuals, disregarding their unique circumstances and finances, and they also neglect customers' mental well-being. Their focus is solely on profit, with no regard for the impact on their customers. 3) Instead of offering support, they pressure customers to pay debts immediately. If you can’t pay, they send debt collectors to your own front door but what they will not tell you themselves to you is they themselves will sell your debt on to the highest collector to come to collect it on their own behalf, demonstrating themselves no willingness to help you. They love passing customers to Citizens Advice, which is a complete waste of time and energy. They only look at incoming and outgoing numbers without considering actual needs, forcing customers to pay up without providing real solutions. 4) They took over SSE customers in July of two thousand twenty-three, just in time for the switchover in August of that year, and they have really stabbed those customers in the back since then.