Prefer to give 0 stars my young daughter has gone weeks withought gas she's hit with over £33 due on the gas meter since she recently moved in she's had electric problems to they sent her new top up cards the electricity one now works but the gas card would not even allow money to go onto the gas card the meter still showing someone else's debt yet it's now in her name so now she's still freezing and has developed bad flue like symptoms and a chest infection yesterday she couldnt even lift her head off the pillow it's shocking no one to even call at weekends and week days it's hard to even get talk to anyone regarding this disaster she can't even get out of bed to get any shopping and I'm unable to go see her so no help this company are the worst ever. Glad I'm not with them my company at least gives you the help you need.