OVO NEARLY KIlLED US TWICE OVO NEARLY KIlLED US TWICE! This time by causing a gas leak. I have been unable to speak to anybody higher than a call handler after the first 2 calls to report this. The resolutions team called me twice when knowing I would be working so I’m unable to answer. On Friday 5th Octove arrived home to my gas and electric off I was told by OVO that I had to top up. After explaining that it had credit the man checked again and then could then see they had removed it causing my supply to go off. He fixed the electric and assured me the gas would be on in 15 minutes. I asked if I needed to do anything to the gas meter and he assured me no I told him if I did I needed to know now as they would be closing soon and again assured no. The gas never came on. They was shut so I called OVOs emergency number who simply told me that my meter needed a code which they do not have and I would have to wait till Monday and call OVO back ( it was only Friday). I was going away in the morning and my elder daughter was going to be home with no gas for heating, shower or cooking. After I returned home I called them again on Sunday and an engineer was finally sent out. He messed about with the gas meter before saying he Doesn’t work top up meters but will have another look. My gas came on and he left. On the Monday returned home from work to an overwhelming smell of gas. My pet had been in all day as had my daughter for part of it, luckily I came home straight from work as I was going to go elsewhere or my dog and us would have died. I called the emergency number once again who rightly asked me to open windows and doors but to smell in the cupboard again where the meter was in the living room and turn the supply off. She then asked me to smell in the cupboard again and take some deep breaths outside. This made me feel sick. The gas engineer came hour and casually said yes there’s been a slow gas leak as the previous engineer hadn’t turned something enough which was apparently easy to do as they do that many a day. I called OVO to tell them what had happened and lodge a complaint. This got escalated to resolutions team The man that called me back went over what happened and it seemed like he was trying to catch me out like I was lying , He then told me about the company that had been contacted who came out and named them but then rudely demanded I tell him the number I dialled. I told him I would have to look for it and send it over on the link he had sent. He continued demanding I send this over instantly tas he wanted me to leave OVO out of it and me call the other ondirect which he had already mentioned me doing. I then explained that actually I don’t need to tell him the number as he has already confirmed who the company are, he then put me on hold. There was multiple times when he tried to dismiss what had happened being anything to do with OVO.he offered £85 compensation which I declined. He assured me he would call back and I gave him my availability after work. The only time they have tried to call is in my working hours. Since then I have only been able to speak to normal handlers who say they will escalate it again. I was also unable to switch to another provider even though I did not feel safe with them till they had the reading they from the meter even though I was told there was nothing owing and I was in credit… which I couldn’t have back till I left, Still now 2 weeks on haven’t had this resolved. One caller said the team was on the other line waiting to call me back and nothing. Another kept me on the phone going over and over what had happened and changing it on me. She said she would get a manager and put me on hold only to then after 5 minutes cut me off, another handler that picked up said she had left work. This has just caused even more stress and anxiety due to the shocking customer service and handling of a serious case of somebody on the priority list which should t make a difference anyway given it’s a gas leak that could have very easily killed us all. The handler who offered £85 Also lied in the notes and said I had agreed to £100 to settle the issue. I told them I wanted to know what had happened on the report from here partner company. THIS IS NOT THE FIRST TIME OVO HAVE ENDANGERED OUR LIFE. On a previous occasion they again stopped my gas through no fault of my own. When trying to get it on after about or two hours and asking for an engineer to come and fix it. The lady on the phone who was a normal call handler asked me to remove the yellow safety tag and realise pressure from the meter to get the gas on. I told her no as this was dangerous and she kept on insisting I removed it and released the gas pressure, I told her this required a gas engineer and I will not remove the tag. Eventually after more time on the phone it came on, no tag removed. Also since the gas leak I keep receiving bills from their collections team after being repeatedly told there is nothing owing and I am owed money.