I would like to know myself how many of yourselves out of this getting this bulshit yourselves to from this obnoxious & arrogant two-faced company themselves to you at OVO energy themselves to you yourselves regarding your own email address with this evil f*** spiteful & evil energy company yourselves to you themselves to you at OVO energy over your own email addresses with them yourselves full stop. Hi, Thanks for getting in touch. It looks like you’re contacting us from an email address different to the one connected to the account you mention. To keep our customers safe, we only reply to questions from email addresses registered with an OVO account. Here’s what we can do next... If you’re a registered account holder… Please email us from your registered email address (if you need to amend your email address, you can do so via your online account / app by clicking on ‘Account’ and then ‘Update your contact details’). Or If you’re getting in touch on behalf of one of our customers… You’ll need to ask them to add you to their OVO account. To be able to discuss billing, payments, anything financial, or any sensitive account information, you’ll need to be named as ‘financially liable’ on the customer’s account. To be added to the account in this way, we need to speak to both you and the account holder, to get joint permission. Please contact us (our chat service is the best route) between 9am and 5pm, Monday to Friday. Alternatively, you can call us when you can on 0330 303 5063 during the same hours. Please ensure you’re with the account holder in person when contacting us. Thanks The OVO Team