1. My experience with OvoEnergy since they took over from SSE in twenty twenty-three has been a one-sided affair, showing little regard for customer needs. Despite using my email address regularly for communication, they now claim it ‘doesn’t match their records’—even though I’ve used the same email this month to share my energy usage details. This isn’t the first time they’ve tried to claim an issue with my email, despite using it happily for correspondence in the past. 2. Today, when I called customer service to address this inconsistency, they put the phone down on me twice simply because they didn’t like my tone. This dismissive, unprofessional behavior makes it clear that OvoEnergy has no interest in resolving real issues for their customers. 3.To make matters worse, OvoEnergy recently raised prices for gas and electricity by a whopping ten percent for everyone, adding new standing charges on both meters. These blanket price hikes, with no clear justification, only add to the feeling that this is a one-sided relationship where customers are expected to shoulder extra costs without any accountability from the company. 4. How can OvoEnergy claim to represent or care about their customers when they hike prices, disconnect calls, and dodge responsibility? This treatment leaves me, and likely many others, questioning their commitment to fair service and customer respect."