originally an SSE customer i was handed over to OVO as their customer. luckily i had a PAYG meter, because reading through the reviews the situation would probably be a lot worse. however, they still are trying to rip me off. i was moving out of the property and the first phone call i made was a waste of time - staff were rude and not helpful at all. the second time wasn’t much better but i did manage to close my account and request a final statement. on the day i handed my keys back there was still some money on both meters, so you can imagine the look on my face when the final statement said i owe them £300 and that i’ve managed to accumulate it over the last 12months.. 🤣 it doesn’t make sense as you can’t get into a debt as such on PAYG and if you are using emergency credit you need to pay it all off before power switches back on. it seems like this company is relying on people not knowing certain things and hoping they will pay even though it’s not their debt. i since contacted them i told them that i don’t owe them any money so they raised a debt dispute and said will be in touch. i’m curious to see how that goes.