Absolute Joke of a company. New customer here. App is terrible tells me my balance is £0 constantly and the in house smart metre doesn't work Myself and my daughter age 3 was left 3days with no electricity due to a pin ok the metre. Engineer came out and told me because it was a Sunday there was nothing they could do. Leaving me and my daughter sitting in a flat with not electricity or heating and I could not make her a hot meal, we had to sit there with nothing but the touch on my phone. I was very upset angry cold and hungry as well as my child. I am absolutely disgusted. I now have to go and get food for our fridge and freezer as had to throw ours all away.