1. Ovo Energy is focus-driven, but not in a way that benefits their customers. 2. They bark orders and are solely focused on their own financial gain, making sure they profit according to their pay schedules—whether weekly, fortnightly, or monthly. And that's not even including all the little perks they get you to sign up for but don’t mention upfront, like direct debit, locking you into a fixed 12-month contract with promises of discounts on your gas or electric that don’t materialize. They don’t disclose important terms and conditions, such as the exit fees you yourself are expected to pay for leaving early or moving to another supplier. 3. These things are kept well hidden in the small print, and they don’t expect you to read them or fully understand what you’re reading. They also don’t mention the service charges on both sets of meters, which are set at different rates."