My second time complaining about this company. I had to email the CEO last time and this as their customer service is diabolical. When prepayment meter cards don’t work the bot and phone operators tell you they have their rti cards at local shops. They don’t!!!! Was told yesterday after putting 65 pounds on unbeknownst to me was a smart card sent when I’m on a traditional meter that the funds were on the card and they weren’t I’m now awaiting another call from ovo to get this sorted and to be able to top up on yet another card being sent. Let’s hope this time it doesn’t take 10 days! Ovo get your act together and sort out your services!!!