1) I myself am having a frustrating experience myself with this evil & spiteful an obnoxious two-faced Energy company myself. They themselves are deleting any comments on their own social media platforms that contain criticism or negative feedback either themselves either by slagging them off themselves at OVO energy. They impose high standing charges on both gas and electric meters, which are independently set, burdening customers financially before they even use any energy. 2) After acquiring SSE, OvoEnergy inherited a large customer base from SSE to themselves at OvoEnergy. By doing so, they had brought all the ex-SSE customers to themselves at OvoEnergy. If they had held a discussion with these customers—who had relied on the Giro slip payment method for decades—they would have realized how much easier and more convenient this payment option was for many. Instead, they chose not to consult them and quietly removed the default payment method to bring former SSE customers in line with their existing OvoEnergy customers, as they themselves had already done so at OVO energy. 3) OvoEnergy themselves are manipulating you yourselves by direct debits, by increasing charges after one year of usage with themselves full stop at OVO energy.