I worked as support worker at one of the highly respected housing association, it took 4 5 staff members and even the manager to contact them to clear the gas debt on one void flat for over a year, and it is still not working. Not professional nor polite some of the costumer services we have to deal with. We been given plenty of different scenarios and answers and non of them worked. And the final call changed the message from the balance is cleared now on the system we just need to follow some steps to cleared on the meter, to NO we have to pay the balance to be cleared It took more than 30h between waiting on phone, arguing with them walking between different shops and the property over 2 weeks and the problem still not solved. This wasted staff time and resources and delayed the refurbishing work going on by external contractors . So bad no recommended